OOREDOO - Customer Complaint Unified Portal (CCUP)

Diagnosis Configuration

Subscriber

MSISDN --

IMSI --

Roaming --

Fup Status --

Throttling --

Device

IMEI --

Model --

Brand --

Os --

Mode --

Volte --

Device Change Time --

Os Change Time --

Band Name --

📊 Usage & Revenue Intelligence

Usage Metrics

DATA

VOICE

SMS

Revenue Breakdown

MONTHLY

Base Plan

Add-ons

Roaming

🔍 Network Diagnostic Checkpoints

Profile

Charging: --

Online: --

Usage

Call: --

SMS: --

Data: --

Tech: --

Roaming

Profile: --

Network: --

Roaming: --

Charges: --

Overall Quality

Total Traffic

Traffic --

Response Delay --

DL User Throughput --

Retransmit Traffic --

Data Quality

Data User Success --

Data User Failure --

Data Signaling Success --

Data Signaling Failure --

Fault Diagnosis

TCP Layer Issue

Checking...

Analyzing...

No Issue Found

No issue found

Throttling

Checking...

Analyzing...

Terminal Issue

Checking...

Analyzing...

Application Quality

Demarcation Result and Handling Suggestion

Possible Root Cause

Suggestion

Remarks

Serving Sites

Start Time	End Time	Transaction Type	APP Name	APN	Status	RAT	Cause Description	MSS	SAC

History

Service Quality Issue Analysis

Failure Reason	IMSI	Access Type	Transaction Type	First Happen Time	Last Happen Time	Failure Times

Total: 0 records

No cell analysis data available

No device analysis data available

Suggestion

Fault Scenario: --

Suggestion: --

Cause Description: --

Failures: --

Detail Records

	SN	Start Time	Procedure Name	Procedure Result	EMM Trans Result	EMM Cause	UE ESM Cause	S1AP Trans Result

Total: 2364 records

...

INFRASTRUCTURE TOPOLOGY

Node ID: --

SPLITTER --

OLT

Port: --

ONLINE

ONT

SN: --

REACHABLE

Link Quality Analysis

Last 24h

Optical Loss Budget

-8 OdB 10 OdB ACTUAL

BER (ERROR RATE) 1.2e-12 (Excellent)

UPSTREAM POWER 2.4 dBm

Primary Contact

Ahmed Al-Hashmi

Package: 500 Mbps GigaHome

Billing Status: PAID

Diagnostic Conclusion 23.79s

ONT power-off.

Instruct the user to check whether the ONT is powered on. Check whether the power supply of the ONT is normal. If the problem cannot be solved, dispatch orders to installation and maintenance personnel for door-to-door inspection.

Voice Service Diagnostic Analysis

Execution Time: 23.79s

Diagnostic Checks Performed

Check Charging Status

UNKNOWN

MCT-OAMRT-HO01/Frame0/Slot5/Port0/OnuID13

Unknown. The possible cause is that the southbound interface does not return a response normally.

Response Code: -102

Response Message: No Data Found

Execution Time: 0.50s

Check Account Status (AAA)

PASSED

MCT-OAMRT-HO01/Frame0/Slot5/Port0/OnuID13

The user account status is normal.

Username: aiman27

User Status: NORMAL

Realm: bait.ooredoo.om

Execution Time: 6.46s

Check Account Online Status

ISSUE

MCT-OAMRT-HO01/Frame0/Slot5/Port0/OnuID13

The current user is offline.

Contact maintenance personnel to locate the offline cause.

Cause: The user exists, but not online.

Execution Time: 12.55s

Check OLT Reachability

PASSED

MCT-OAMRT-HO01

The OLT is properly connected to the NMS.

Device IP: 10.137.59.4

Device Type: MA5800-X17

Status: Connecting

Execution Time: 0.71s

OLT PON Optical Power

PASSED

MCT-OAMRT-HO01

The optical module of the PON port on the OLT is running properly.

Type: GPON

Module Subtype: CLASS C+

Tx Power: 5.05 dBm

Temperature: 32°C

Bias Current: 23 mA

Voltage: 3.2 V

Execution Time: 1.26s

Check ONT Online Status

CRITICAL

MCT-OAMRT-HO01/Frame0/Slot5/Port0/OnuID13

The ONU is offline due to power failure.

This problem occurs on the user side. Check whether the power indicator of the optical modem is on and instruct the user to power on the optical modem.

Board Name: aiman Al wahaibi-22572706-RES

ONT Status: Down

Management Status: Up

Last Online: 2025-05-14 11:08:14

Last Offline: 2025-05-14 14:26:52

Offline Cause: Dying-gasp

Execution Time: 0.77s

User Complaint Event Analysis

One-Click Voice Diagnosis Results

Check Charging Status

UNKNOWN

aiman Al wahaibi-22572706-RES

Unknown. The possible cause is that the southbound interface does not return a response normally.

Contact maintenance personnel for further check.

User Account Status (AAA)

UNKNOWN

aiman Al wahaibi-22572706-RES

Unknown. The possible cause is that the southbound interface does not return a response normally.

Contact maintenance personnel for further check.

User Online Status

UNKNOWN

aiman Al wahaibi-22572706-RES

Unknown. The possible cause is that the southbound interface does not return a response normally.

Contact maintenance personnel for further check.

OLT Reachability (NMS)

PASSED

MCT-OAMRT-HO01

The OLT is properly connected to the NMS.

None.

OLT PON Optical Power

PASSED

MCT-OAMRT-HO01

The optical module of the PON port on the OLT is running properly.

None.

ONT Online Status

CRITICAL

aiman Al wahaibi-22572706-RES

The ONU is offline due to power failure.

This problem occurs on the user side. Check whether the power indicator of the optical modem is on and instruct the user to power on the optical modem.

Fiber Link Analysis

Optical Power

dBm

ONT Status

Fiber Quality

Fiber Optimization

Optical Check

Bandwidth

Performance

FTTH Infrastructure

OLT ID	Port Status	ONT Count	Optical Power

FTTH Services

Internet

-- -- --

Excellent

VoIP

-- -- --

Excellent

IPTV

-- -- --

Good

Managed WiFi

-- -- --

Good

Link Quality Analysis

Last 24h

Optical Loss Budget

-8 OdB 10 OdB ACTUAL

BER (ERROR RATE) 1.2e-12 (Excellent)

UPSTREAM POWER 2.4 dBm

Service Provisioning

INTERNET

VOIP

IPTV

STB OFF

ONT DIAGNOSTICS

Primary Contact

Ahmed Al-Hashmi

Package: 500 Mbps GigaHome

Billing Status: PAID

FTTH Sessions

Time	Service	Bandwidth	Status

FTTH Alarms

Time	Component	Alarm Type	Status

📊 Usage & Revenue Intelligence

Usage Metrics

DATA

VOICE

SMS

Revenue Overview

Total

Base Plan --

Add-ons --

Roaming --

Lifetime Value --

Churn Risk --

🔍 Network Diagnostic Checkpoints

Profile

Charging: --

Online: --

Usage

Call: --

SMS: --

Data: --

Tech: --

Roaming

Profile: --

Network: --

Roaming: --

Charges: --

Overall Quality

Total Traffic

Traffic --

Response Delay --

DL User Throughput --

Retransmit Traffic --

Data Quality

Data User Success --

Data User Failure --

Data Signaling Success --

Data Signaling Failure --

HBB Service Diagnosis

Connection Quality

Checking...

Analyzing...

Speed Test

Checking...

Analyzing...

Coverage

Checking...

Analyzing...

Application Quality

Demarcation Result and Handling Suggestion

Possible Root Cause

Suggestion

Remarks

Serving Sites

Start Time	End Time	Transaction Type	APP Name	APN	Status	RAT	Cause Description	MSS	SAC

History

Service Quality Issue Analysis

Failure Reason	IMSI	Access Type	Transaction Type	First Happen Time	Last Happen Time	Failure Times

Total: 0 records

No cell analysis data available

No device analysis data available

Suggestion

Fault Scenario: --

Suggestion: --

Cause Description: --

Failures: --

Detail Records

	SN	Start Time	Procedure Name	Procedure Result	EMM Trans Result	EMM Cause	UE ESM Cause	S1AP Trans Result

Total: 2364 records

...

Serving Sites

Start Time	End Time	Transaction Type	APP Name	APN	Status	RAT	Cause Description	MSS	SAC